It's been more than twelve hours since I first connected to my Streamyx broadband internet connection without the signal dropping or disconnecting. Dare I hope that my internet connection woes which has plagued me for slightly over two months, is finally history?
I think I have made more than fifty phone calls to the Customer Service Centre. Although the connection has been crap, I have to say that the customer service that has been accorded to me in the tele-centre as well as the technical side have been commendable. I even received calls from the technical staff at 8am and 9pm to ask if my connection is holding on.
The problem, it seemed to be, was that they sent me 2Mbps instead of the 512kbps that I am subscribed to. Instead of enjoying the blazing speed, it actually broke my connection because the infrastructure could not support it. While I have no complaints regarding the speed, after all, I am only paying RM66 per month with free modem to boot, I could not tolerate the constant break of connection or totally no connection at all for up to six hours a day, every day for the past two months.
Now, I still need the contractor to come and pull new wiring for me.
I think I have made more than fifty phone calls to the Customer Service Centre. Although the connection has been crap, I have to say that the customer service that has been accorded to me in the tele-centre as well as the technical side have been commendable. I even received calls from the technical staff at 8am and 9pm to ask if my connection is holding on.
The problem, it seemed to be, was that they sent me 2Mbps instead of the 512kbps that I am subscribed to. Instead of enjoying the blazing speed, it actually broke my connection because the infrastructure could not support it. While I have no complaints regarding the speed, after all, I am only paying RM66 per month with free modem to boot, I could not tolerate the constant break of connection or totally no connection at all for up to six hours a day, every day for the past two months.
Now, I still need the contractor to come and pull new wiring for me.
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