Call me dumb or whatever, but I don't get it why Celcom is always scheduling downtime for long hours. Since a couple of months ago, I have experienced three occasions of downtime that last for six to seven hours, usually starting from midnight or 1am and to be frank, that is the time I am most active in my phone usage, making an receiving calls and SMS.
Unfortunately, during such down times, I can’t even check my balance (yes, I am a prepaid user), let alone make or receive phone calls, SMS or MMS.
If you think that I should get a secondary line, I really don' see why I should. I have Celcom and I expect it to give me the best service and support. The same goes to Maxis and Digi, if I were their customer.
I can understand that there are times when they need to do some system upgrades but for heaven's sake, DIVERT our calls and NOT cut of our communications totally!
Unfortunately, during such down times, I can’t even check my balance (yes, I am a prepaid user), let alone make or receive phone calls, SMS or MMS.
If you think that I should get a secondary line, I really don' see why I should. I have Celcom and I expect it to give me the best service and support. The same goes to Maxis and Digi, if I were their customer.
I can understand that there are times when they need to do some system upgrades but for heaven's sake, DIVERT our calls and NOT cut of our communications totally!
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