Sometimes I feel like I am stuck with this company with a management that drives me up the wall. I think that this problem only afflicts Chinese firms because of the mindset of the Chinese boss. I don't care if the company is a small firm, a family run business or even a public listed firm because they are all run in the same way, just on a different scale. I came to this deduction from my own experience and that of friends who are on the same boat.
For one, Chinese bosses do not care about their staff at all. Moreover, they know nothing about Customer Relationship Management (CRM) at all. At the last meeting, I told the guys that we need to get professional CRM consulting because I know that we are not able to identity the wants and needs of our customers hence not getting the maximum advantage of a customer's patronization.
Before that, I checked the web and found that there are companies that would be able to offer CRM solutions to a company like ours. The good thing is that companies who offer CRM solutions allow us to gradually implement different functions of customer relationship management and in various CRM packages.
All is well and good IF ONLY the management would listen, absorb, understand and implement what I was telling them!
For one, Chinese bosses do not care about their staff at all. Moreover, they know nothing about Customer Relationship Management (CRM) at all. At the last meeting, I told the guys that we need to get professional CRM consulting because I know that we are not able to identity the wants and needs of our customers hence not getting the maximum advantage of a customer's patronization.
Before that, I checked the web and found that there are companies that would be able to offer CRM solutions to a company like ours. The good thing is that companies who offer CRM solutions allow us to gradually implement different functions of customer relationship management and in various CRM packages.
All is well and good IF ONLY the management would listen, absorb, understand and implement what I was telling them!
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